Privacy Policy

We collect various types of information to provide and improve our services, including but not limited to:

Personal Information

• When you register: Full name, email address, phone number, residential address, date of birth, and other information necessary to verify your identity.
• For landlords and tenants: Additional details such as property information, rental history, and payment details to facilitate rental agreements.

Payment Information

Payment details including credit/debit card information or bank details when making transactions. We do not store full payment card numbers but use secure third-party (Mono.co) services for transaction processing.

Usage Data

Information about how you use our platform, including your IP address, browser type, device identifiers, pages visited, and actions taken.

We use the information collected for various purposes, including:

• To provide and maintain our services: Ensuring our platform functions correctly and efficiently.
• To process transactions: Facilitating rental payments, security deposits, and other financial interactions.
• To verify identity: Confirming your identity to prevent fraud and ensure compliance with legal requirements.
• To communicate with you: Sending important notices, updates, and support messages.
• To improve our platform: Analyzing usage data to enhance user experience and develop new features.
• To personalize your experience: Tailoring content and recommendations based on your preferences and past interactions.
• To comply with legal obligations: Meeting requirements under applicable laws and regulations.

We may share your information with:

• Service providers: Third-party companies that assist us in providing our services, such as payment processors, data analytics providers, and customer support services.
• Legal authorities: When required by law, we may disclose your information to the relevant authorities.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business deal. In such cases, you will be notified of any change in ownership or use of your data.
• With landlords and tenants: To facilitate a property rental agreement, certain information (such as your name, rental history, or verification status) may be shared with the relevant landlord or tenant.

We are committed to safeguarding your information. We employ appropriate technical and organizational measures to ensure the security of your personal data, including:

• Encryption: Sensitive information (such as payment details) is encrypted using industry-standard methods during transmission and storage.
• Access control: Access to your personal data is restricted to authorized personnel only, and our staff undergo regular training on data protection best practices.
• Third-party security: We ensure that our partners and service providers implement similar data security standards when handling your information.

However, no method of transmission over the Internet or electronic storage is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.

You have certain rights regarding your personal information:

• Access and Correction: You have the right to access, correct, or update your personal information at any time.
• Data Deletion: You may request deletion of your personal information, subject to certain exceptions.
• Object to Processing: You may object to certain types of processing of your personal information.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

We use cookies and similar tracking technologies to track activity on our platform and store certain information:

• Essential cookies: Required for the platform to function properly.
• Analytics cookies: Help us understand how users interact with our platform.
• Preference cookies: Remember your settings and preferences.
• You can control cookie settings through your browser preferences.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes through a notice on our platform or by email.